Privacy Policy — WatchXpert Official

Effective Date: 08 Feb 2026
Trade Name: WatchXpert Official
Phone / WhatsApp: +91 79843 71446
Email: watchaxpert10@gmail.com
Address: Office B-306, Faiz Complex, Rander, Surat, Gujarat, India

WatchXpert Official (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit or make a purchase from our website and when you contact us through phone, WhatsApp, email, or other channels.

By using our website and services, you agree to the practices described in this policy.

1) Information We Collect

A) Information you provide to us

We may collect information that you provide directly, such as:

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order details (products purchased, order notes)

  • Messages you send us via WhatsApp, email, phone, or contact forms

  • Any information you share for customer support (e.g., order ID, product images)

B) Information collected automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type, device information

  • Pages viewed, time spent on pages, clicks

  • Referring/exit pages

  • Cookies and similar tracking technologies

C) Payment information

We do not store full card/banking details on our servers. Payments are processed by third-party payment gateways. We may receive limited information such as payment status, transaction ID, and payment method type.

2) How We Use Your Information

We use your information for:

  • Processing orders and delivering products

  • Confirming orders, shipping updates, and customer support

  • Communicating via WhatsApp/SMS/email about your order

  • Improving our website, products, and customer experience

  • Preventing fraud, misuse, or unauthorized transactions

  • Marketing (only when allowed, and you can opt out anytime)

  • Complying with legal obligations

3) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable cart and checkout functionality

  • Understand site traffic and user behavior

  • Measure ad performance (example: Meta/Facebook pixel, Google analytics tools)

You can disable cookies via your browser settings. Some website features may not work properly if cookies are disabled.

4) Sharing of Information

We may share your information only when necessary, such as with:

  • Delivery/Shipping partners (for shipment delivery)

  • Payment gateways (for payment processing)

  • Marketing/analytics partners (to measure and improve ads, only as needed)

  • Service providers (website hosting, email/SMS/WhatsApp communications)

  • Legal authorities (if required by law, court order, or to protect rights/safety)

We do not sell your personal information to third parties.

5) Data Retention

We keep your personal information only for as long as needed:

  • To fulfill orders and provide support

  • To meet accounting/legal requirements

  • To prevent fraud and resolve disputes

When your information is no longer required, we delete or anonymize it where possible.

6) Data Security

We take reasonable security measures to protect your data, including:

  • Secure website practices and access controls

  • Limited access to customer data

  • Working with trusted third-party payment/shipping providers

However, no online system can be guaranteed 100% secure. Please use the website responsibly and avoid sharing sensitive information unnecessarily over WhatsApp or email.

7) Your Rights & Choices

You may:

  • Request access to the personal information we have about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data (subject to legal requirements)

  • Opt out of promotional messages at any time

To make such requests, contact us at watchaxpert10@gmail.com or WhatsApp +91 79843 71446.

8) Third-Party Links

Our website may contain links to third-party websites or services (payment gateways, social media, etc.). We are not responsible for their privacy practices. Please review their policies separately.

9) Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11) Contact Us

If you have any questions about this Privacy Policy, contact us:

WatchXpert Official
Email: watchaxpert10@gmail.com
Phone/WhatsApp: +91 79843 71446
Address: Office B-306, Faiz Complex, Rander, Surat, Gujarat, India