Shipping Policy — WatchXpert Official

Effective Date: 08 Feb 2026
Trade Name: WatchXpert Official
Support (Call/WhatsApp): +91 79843 71446
Email: watchaxpert10@gmail.com
Address: Office B-306, Faiz Complex, Rander, Surat, Gujarat, India

WatchXpert Official (“we”, “our”, “us”) aims to deliver your order quickly and safely. This Shipping Policy explains how shipping, delivery timelines, tracking, and related issues are handled.

By placing an order, you agree to this Shipping Policy.

1) Shipping Locations

We currently ship across India (service availability depends on courier coverage and pin code).
For remote locations, delivery may take longer.

2) Order Processing Time

  • Orders are usually processed within 24–48 hours (excluding Sundays and public holidays).

  • During sales, high-demand periods, or unforeseen delays, processing may take longer.

Once dispatched, you will receive tracking details via WhatsApp/SMS/Email (where available).

3) Estimated Delivery Timeline

Typical delivery timelines after dispatch:

  • Metro Cities: 2–5 business days

  • Other Cities/Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Note: Delivery times are estimates and may vary due to courier delays, weather, strikes, festivals, or operational issues.

4) Shipping Charges

Shipping charges (if any) will be clearly shown at checkout before payment.

We may offer free shipping on select products or during promotions.

5) Cash on Delivery (COD)

COD availability depends on:

  • Your delivery pin code

  • Courier coverage

For COD orders:

  • Please keep the exact amount ready (where possible)

  • Do not accept/open the parcel if outer packaging is tampered

6) Tracking Your Order

After dispatch, we share tracking details via:

  • WhatsApp / SMS / Email (as applicable)

You can also contact us anytime with your Order ID for an update.

7) Delivery Attempts & Customer Responsibility

Courier partners typically attempt delivery 1–3 times.

Please ensure:

  • Correct address and landmarks

  • Active phone number reachable for delivery calls

  • Someone is available to receive the parcel

If delivery fails due to customer unavailability, incorrect details, or refusal, the parcel may return to us.

8) RTO (Return to Origin) / Refused Delivery

If an order is returned to us due to:

  • Customer refused delivery

  • Customer unavailable after multiple attempts

  • Incorrect address/phone number

  • Courier marked area as non-serviceable

Then:

  • Re-shipping charges may apply, or

  • Refund (if applicable) may be processed after deducting forward + return shipping fees and other applicable charges.

For repeated RTO cases, we may restrict future COD orders for that customer/address/number.

9) Damaged / Tampered Package

If your package appears damaged or tampered:

  • Do not accept the delivery (if possible)

  • Take photos and contact us immediately on WhatsApp: +91 79843 71446

If accepted, claims must be raised within 48 hours of delivery with photos/videos.

10) Wrong Address / Address Change

If you need to change your address:

  • Contact us immediately after placing the order

  • Address change may not be possible once the order is dispatched

11) Delays Beyond Our Control

We are not responsible for delays caused by:

  • Courier service disruptions

  • Natural disasters, weather

  • Government restrictions, strikes

  • High volume periods/festivals

We will still assist you with tracking and support.

12) Contact for Shipping Support

For shipping updates, tracking, or delivery issues:

WhatsApp/Call: +91 79843 71446
Email: watchaxpert10@gmail.com
Address: Office B-306, Faiz Complex, Rander, Surat, Gujarat, India